Posts Tagged ‘sla’

Service Level Agreements (SLA) – Why They are Important

February 16th, 2010 (Guest Blogger)Leave a comment
Service Level Agreements (SLA) - Why They are Important

A friend of mine told me their office phone system was down for three days due to AT&T mistakenly disconnecting the wrong circuit… what ?! Thats right – three days of having no phone service and a hundred pissed business people screaming in the office! I asked him what service level they have with ATT – he wasn’t sure if they actually had one at all!Too bad, but if they did have some sort of service level agreement with AT&T in place, I guarantee that AT&T would have fixed the issue in less then a day… Signing a… View full post »